Terms of Service & Privacy Policy

• You must be at least 18 years old to enter into this Agreement.
• If you are using the Service on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to this Agreement.

• Organizations and individuals may create accounts to access the Service.
• You agree to provide accurate, complete information and keep it current.
• You are responsible for safeguarding account credentials and for all activity conducted under your account.

• AI-Native Instructional Design Platform: Access to Helm's end-to-end SaaS platform for creating, authoring, delivering, and analyzing training content using AI-powered tools. This includes AI-assisted content generation, course configuration, learner management, analytics and reporting, and integration with third-party AI services.
• Content Processing: The ability to upload context documents, training materials, and business information which our AI systems process to generate instructional content and recommendations.
• Learner Management: Tools to manage learners, track their interactions with training content, monitor progress, and analyze engagement and performance metrics.
• Agency Services: Professional instructional design and development services delivered using our platform.
• Custom enterprise agreements may apply to specific projects or accounts; in case of conflict, the enterprise agreement controls.

You agree not to:

• Use the Service for unlawful purposes or in violation of applicable laws.
• Reverse-engineer, attempt to gain unauthorized access, or interfere with security features.
• Upload or share content that infringes intellectual property rights, is defamatory, or otherwise harmful.
• Upload any content that is illegal, that violates the rights of third parties, or for which you do not have the necessary permissions or licenses. This includes copyrighted materials, trade secrets, or confidential information belonging to others without proper authorization.
• Upload content containing sensitive personal information (such as social security numbers, financial account details, or health records) unless you have explicit authority and have implemented appropriate safeguards.
• Misrepresent your identity or affiliation when using the Service.

We may suspend or terminate access for violations of these Terms. You are solely responsible for ensuring you have all necessary rights to any content you upload.

• "Client Content" means training materials, context documents, course configuration data, learner information, and other inputs provided by you for use with the Service. This may include internal business information, proprietary documentation, and training resources.
• Content Ownership & Warranties: You retain ownership of Client Content. By submitting Client Content, you represent and warrant that: (a) you own all rights to the content or have obtained all necessary licenses and permissions, (b) the content does not infringe any third-party intellectual property rights, and (c) you have the authority to grant the license described below.
• By submitting Client Content, you grant us a non-exclusive, worldwide license to host, store, process, reproduce, and transmit it for the purposes of providing the Service, including processing through our AI systems.
• Courses, modules, or outputs created on your behalf using Client Content remain your property. Helm retains ownership of the underlying platform, tools, templates, and proprietary AI models.
• You are solely responsible for ensuring Client Content is accurate, lawful, and compliant with your industry requirements, including any applicable data protection or privacy laws.

Third-Party AI Processing:

• By using the Service, you acknowledge and agree that your Client Content, including uploaded context documents, course materials, and configuration data, may be processed through third-party artificial intelligence providers. These may include, but are not limited to, OpenAI, Anthropic, Google, and other AI service providers.
• We use these third-party AI services to power features such as content generation, analysis, recommendations, and instructional design assistance.
• While we implement security measures and select providers with strong data protection practices, you should not upload highly sensitive, confidential, or regulated information unless you accept the risk of third-party processing.
• We do not control third-party AI providers and are not responsible for their data handling practices, though we make reasonable efforts to partner with reputable providers.

AI-Generated Output:

• The Service generates draft text, assessments, diagrams, courses, and other outputs using artificial intelligence (“AI Output”).
• AI Output may be inaccurate, incomplete, or contain errors. We provide it as a starting point for training content, subject to your review and validation.
• You agree not to rely solely on AI Output without appropriate human review and validation for your specific use case.
• Helm is not responsible for errors, omissions, or consequences arising from AI Output used without proper review.

• Fees may apply for use of the SaaS platform, for professional services, or both.
• Payments are typically invoiced via Stripe, credit card, or enterprise billing as agreed in writing.
• Unless otherwise stated in an enterprise agreement, all fees are non-refundable.
• We may change pricing with reasonable prior notice; enterprise contracts may specify fixed terms.

• Both parties agree to treat non-public information shared under this Agreement as confidential and to use it only for purposes of providing or receiving the Service.
• Confidentiality obligations do not apply to information that is public, independently developed, or lawfully obtained from another source.

We care about your privacy. Key points:

Data We Collect:

• Account Information: Name, email, organization details, and login credentials (securely stored and encrypted).
• Client Content: Training materials, context documents, course configuration data, uploaded files, and other content you provide to the Service. This may include internal business information and proprietary documentation.
• Learner Data: Information about learners using your training courses, including names, email addresses, enrollment data, and other identifying information you provide for learner accounts.
• Learner Interaction Data: Data about how learners interact with training content, including course progress, completion rates, assessment scores, time spent on modules, responses to questions, and other engagement metrics.
• Payment Information: Billing details processed securely via third-party payment processors such as Stripe (we do not directly store complete payment card information).
• Usage Analytics: Technical data about how you use the Service, including IP addresses, browser types, device information, and feature usage patterns to improve the platform.

How We Use It:

• Operate, maintain, and improve the Service and its features.
• Process Client Content through our AI systems and third-party AI providers to deliver instructional design capabilities.
• Generate analytics, reports, and insights about learner performance and engagement.
• Deliver agency projects and SaaS functionality.
• Maintain security, prevent fraud, and ensure compliance.
• Develop new features, enhancements, and AI capabilities.
• Communicate with you about the Service, updates, and support.
• Comply with legal obligations and enforce our Terms.

Data Sharing:

• Third-Party AI Providers: As described in Section 6, your Client Content may be processed through third-party AI services including OpenAI, Anthropic, Google, and others to power our platform features.
• Service Providers: With trusted vendors and partners who assist in operating the Service (hosting, analytics, customer support) under strict confidentiality obligations.
• Legal Requirements: As required by law, legal process, or to protect rights, safety, and security.
• Aggregated Data: In aggregated, anonymized, or de-identified form for analytics, research, or service improvement where individual users cannot be identified.
• We do not sell your personal information or Client Content to third parties.

Data Retention & Deletion:

• We retain data as long as your account or project is active, or as necessary for business, legal, or compliance purposes.
• Learner interaction data is retained to provide ongoing analytics and reporting capabilities for your organization.
• You may request deletion of your account or data by contacting support@helmlearning.com. Note that certain data may be retained as required by law or legitimate business needs (such as billing records).

Data Security:

• We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.
• However, no system is completely secure. You acknowledge the inherent risks of transmitting data over the internet and through third-party AI services.

We may modify, suspend, or discontinue features of the Service at any time. Significant changes will be communicated with reasonable notice.

To the maximum extent permitted by law:

• Helm is not liable for indirect, incidental, or consequential damages.
• Our total liability for any claim is limited to the fees paid to Helm in the 12 months preceding the claim.

This Agreement is governed by the laws of British Columbia, Canada, without regard to conflict of laws principles. Disputes will be resolved in the courts of British Columbia.

For questions about these Terms or your data, contact us at support@helmlearning.com.